Overview

At Harlem Street, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our policy on refunds and returns.

Returns

1. Eligibility for Returns:
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • Your item must be in the original packaging.
   • You must provide a receipt or proof of purchase.
2. Return Period:
   • You have 7 days from the date of purchase to return an item.
3. Non-Returnable Items:
   • Certain items are non-returnable, such as custom or personalized items, gift cards, and sale items.

Return Process

1. Initiate a Return:
   • To initiate a return, please contact our customer service team at info@harlemstreet.shop or 0922 741 7648 with your order number and details about the product you wish to return.
2. Shipping:
   • Free shipping will only be available WITHIN Visayas customers only. Cusomters outside visayas will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
3. Inspection and Approval:
   • Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate a refund to your original method of payment.

Refunds

1. Processing Time:
   • If your return is approved, we will process your refund within 7 days of receiving your returned item.
2. Refund Method:
   • Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we may issue a store credit.
3. Partial Refunds:
   • In certain situations, only partial refunds are granted (if applicable):
     • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
     • Any item returned more than [number] days after delivery.

Exchanges

1. Eligibility for Exchanges:
   • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@harlemstreet.shop or 0922 741 7648.
2. Exchange Process:
   • Once we receive your item, we will inspect it and send you a replacement if the item is found to be defective or damaged.

Late or Missing Refunds

1. Check Your Account:
   • If you have not received a refund yet, first check your bank account statement again.
2. Contact Your Bank:
   • Then contact your bank or credit card company. It may take some time before your refund is officially posted.
3. Contact Us:
   • If you’ve done all of this and you still have not received your refund, please contact us at info@harlemstreet.shop.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: info@harlemstreet.shop

Phone: 0922 741 7648